CUSTOMER FAQ

Shop N Reap is a digital merchant engagement platform that enables customers to earn cashback rewards when making purchases at participating vendors through bank-integrated QR payment systems.

Customers earn cashback rewards when they make eligible purchases at registered vendors using QR-based digital payments.

Cashback rewards are recorded in the customer’s Shop N Reap reward account linked to their registered mobile number.

Customers can log in to their Shop N Reap account using their registered mobile number to view rewards and transaction history.

Cashback can be used as a partial payment during future purchases at participating vendors.

No. Cashback rewards are promotional and cannot be withdrawn or transferred to bank accounts.

Yes. Cashback earned at one vendor can be used at any participating Shop N Reap vendor.

Yes. All payments are processed through secure bank-integrated QR payment systems.

No. Shop N Reap does not store or access customer banking or payment credentials.

Customers can contact support with transaction details for verification and assistance.



VENDOR FAQ

Vendors agree to contribute a predefined percentage of each transaction as a participation commission.

Payments are settled automatically by the bank, and the vendor receives their share instantly or as per bank settlement timing.

Cashback rewards are funded from the vendor’s participation commission.

The cashback amount is adjusted during the transaction, and settlement is processed through system-generated reports.

Vendors receive payments directly into their bank account through bank-integrated settlement systems.

Yes. Vendors can access transaction details and reports through the platform system.

It is a device that provides real-time audio confirmation of successful payments.

No. Vendors fully manage their own products, pricing, and delivery.

Businesses can register through the platform onboarding process and complete verification.



⚖ GENERAL FAQ

No. Shop N Reap is not a seller. It operates as a digital facilitation platform.

No. All transactions occur directly between vendors and customers.

No. All payments are processed within bank systems. Shop N Reap does not hold funds.

No. Product quality and service responsibility lie with individual vendors.

Shop N Reap operates in India, starting from Kerala, with expansion plans.

Customers pay via QR → bank processes payment → vendor receives settlement → cashback is recorded → platform earns service margin.



SECURITY & LEGAL FAQ

Yes. Shop N Reap LLP is GST registered as per applicable regulations.

Customer data is securely managed with restricted access and standard data protection practices.

Shop N Reap is a digital merchant engagement and loyalty platform.



Support & Policies

Returns and refunds are handled directly by the vendor from whom the purchase was made.

Users can contact support through the official email or support channels provided on the website.